Delivery & Shipping Policy

     Operated by Hayah General Trading
Country of domicile & legal setup: United Arab Emirates
Commercial License Number: [30386]

1. Shipping Process & Goods Condition

• Orders are processed after successful payment confirmation or order confirmation.
• All items are carefully packed to ensure safe delivery.
• Products are shipped in good condition and checked before dispatch.
• Partial shipments may occur depending on availability or courier operations.

2. Proof of Delivery

• Please keep the proof of delivery signed or confirmed by the registered customer.
• Proof may include signature, OTP, courier confirmation, or delivery photo.

3. Delivery Fees (United Arab Emirates)

All prices are in AED (United Arab Emirates Dirham).

Service	Coverage	Delivery Fee (AED)	Estimated Time
Standard Delivery	United Arab Emirates	25 AED	1–7 business days
Express Delivery	Selected UAE cities	35 AED	Same day / Next business day

4. Delivery Time (Local & GCC)

United Arab Emirates

• Standard delivery: 1–7 business days.
• Express delivery: Same day or next business day (where available).

GCC Countries

• Estimated delivery time: 3–7 business days.
• Delivery time may vary due to customs or courier schedules.

5. GCC Shipping Fees (AED)

Country	Estimated Fee (AED)	Estimated Delivery Time
Saudi Arabia	60 AED	3–7 business days
Kuwait	55 AED	3–7 business days
Qatar	50 AED	3–7 business days
Oman	45 AED	3–7 business days
Bahrain	40 AED	3–7 business days

6. Address Accuracy & Failed Delivery

• Customers must provide a complete and accurate address.
• Unreachable customers may experience delivery delays.
• Address changes after dispatch may cause additional delays.

7. Payment Confirmation – Services

Payment confirmation is sent via:

• Email
• SMS or WhatsApp (if applicable)

Confirmation is usually received within 5–15 minutes after successful payment.

8. OFAC & Sanctions Compliance

This website will NOT deal or provide any services or products to any OFAC (Office of Foreign Assets Control) sanctioned countries in accordance with the laws of the United Arab Emirates.

9. Multiple Transactions

Multiple transactions may result in multiple postings to the cardholder’s monthly statement.

10. Contact Information

• Company Name: Hayah General Trading
• Email: [info@natural-zero.com]
• Phone / WhatsApp: +971 50 681 5485
• Business Location: United Arab Emirates