Refund, Cancellation & Replacement Policy

   Operated by: Hayah General Trading F.Z.E
Country of legal setup: United Arab Emirates
Commercial License Number: 30386

Refund Policy

• Refunds are processed to the original mode of payment.
• Refund processing time is 10 to 14 days, depending on the issuing bank.
• All refunds are subject to verification and approval by our operations team.

Eligible Reasons for Refund

• Wrong product sent by the merchant.
• Product is defective.
• Product damaged during shipping.
• Product tampered with upon delivery.

Cancellation & Replacement

• Wrong product sent.
• Defective product.
• Shipping damage.
• Item not delivered within the agreed timeframe.

Reporting Timeframe

Requests must be submitted within 48 hours of receiving the product. Requests made after this period may not be accepted.

Non-Eligible Cases

• Change of mind or personal preference.
• Incorrect address provided by the customer.
• Failure to respond to courier delivery attempts.

Payment Confirmation

Payment confirmations are sent via email and/or SMS. Refund status updates are communicated using the registered contact details.

How to Request a Refund

Customers may request a refund, cancellation, or replacement by contacting customer support via phone, WhatsApp, or email. All requests must include the Order Number.

• Phone: Contact support during working hours with the order number.
• WhatsApp: Send order number, registered phone number, and issue details.
• Email: Send order number and supporting information (if applicable).

Submitting a request does not guarantee approval and remains subject to this policy.

Legal Compliance

This policy complies with applicable consumer protection and e-commerce laws of the United Arab Emirates, as well as payment gateway and card network regulations.

Contact Information

• Company: Hayah General Trading F.Z.E
• Email: info@natural-zero.com
• Phone / WhatsApp: +971 50 681 5485
• Location: United Arab Emirates