Company: Hayah General Trading F.Z.E
Commercial License Number: [30386]
Country of Domicile: United Arab Emirates (UAE)

1. Governing Law & Jurisdiction

Any dispute, claim, or controversy arising out of or in connection with this website, these Terms, or any transaction shall be governed by and construed in accordance with the laws of the United Arab Emirates (UAE). The courts of the UAE shall have exclusive jurisdiction to settle any such dispute, claim, or controversy.

2. Eligibility (Age Requirement)

You must be at least 18 years old to register, place orders, or use payment features on this website. If you are under 18, you must not create an account or transact on this website.

3. Account Security & Confidentiality

If you create an account, you are responsible for maintaining the confidentiality of your login credentials and for all activities that occur under your account. You agree to notify us immediately of any unauthorized use or security breach.

4. Product Information, Pricing & Availability

• We aim to display accurate product descriptions, images, and prices. However, minor variations may occur.
• Prices, promotions, and availability are subject to change without prior notice.
• In the event of an obvious pricing or content error, we reserve the right to correct it and/or cancel the affected order.

5. Payments (Visa & MasterCard) & Accepted Currencies

We accept online payments using Visa and MasterCard credit/debit cards (subject to issuer approval).

Accepted payment currencies: [ENTER ACCEPTED CURRENCIES HERE – e.g., AED, SAR, OMR, KWD, BHD, QAR, USD].

6. Cardholder Records

The cardholder must retain a copy of transaction records, merchant policies, and these Terms & Conditions.

7. Orders, Confirmation & Cancellations

• Placing an order constitutes an offer to purchase. An order is not accepted until we issue an order confirmation and/or dispatch the goods.
• We may cancel or refuse any order at our discretion (including suspected fraud, incorrect pricing, stock unavailability, or verification issues).
• We may contact you to verify identity, payment details, or delivery address before processing.

8. Delivery, Shipping & Address Accuracy

• You are responsible for providing complete and accurate delivery information (name, phone, address, and location details).
• Delivery timelines are estimates and may vary due to operational, weather, or courier-related factors.
• If delivery fails due to incorrect details or unavailability, additional fees may apply where permitted.

9. Returns, Exchanges & Refunds

Returns and refunds (if applicable) are handled in accordance with our Return Policy and applicable UAE consumer protection laws.

• To request a return, contact us within the stated return window in the Return Policy.
• Products must be returned in original condition (unopened/unused where applicable), with original packaging and proof of purchase.
• Refunds, where approved, will be processed to the original payment method within the timelines of the payment provider/bank.

10. Prohibited Use

• Any unlawful, fraudulent, abusive, or harmful activity is strictly prohibited.
• You must not attempt to gain unauthorized access to systems, data, or accounts.
• We reserve the right to restrict or terminate access for violations.

11. Intellectual Property

All website content (including text, graphics, logos, images, and layout) is owned by or licensed to Hayah General Trading F.Z.E and is protected by applicable intellectual property laws. You may not copy, reproduce, distribute, or exploit any content without prior written permission.

12. Disclaimer & Limitation of Liability

This website and its content are provided on an “as is” and “as available” basis, to the maximum extent permitted by law. We shall not be liable for indirect, incidental, special, or consequential damages arising from the use of this website or from transactions made through it. Nothing in these Terms limits any liability that cannot be excluded under applicable law.

13. Changes to Terms & Website Policies

The Website Policies and these Terms & Conditions may be changed or updated from time to time to meet requirements and standards. Changes will be effective on the date they are posted on this page. You are encouraged to review these sections periodically to stay informed of updates.

14. Contact Information

For questions about these Terms & Conditions, please contact us at: info@natural-zero.com or call +971 50 681 5485.